How do I upgrade my FTTN connection to FTTP?

Some Australians may be eligible for a free upgrade from an existing FTTN connection to FTTP through NBN Co. In most cases, you’ll need to upgrade to a higher-speed plan through your provider as part of this process. However, if you aren’t eligible for a free upgrade, you may still be able to do so at a potentially high cost.

What are my alternatives if I don’t want to connect to the NBN?

There are several other options available if you don’t wish to sign up for the NBN. These include: Home wireless broadband: utilises mobile networks (either 4G or 5G) to establish an internet connection Fibre internet: another fixed line broadband connection, but privately owned to run in competition with the NBN (although availability for this type of connection is much more limited) Mobile broadband: works similarly to home wireless, but is designed more for on-the-go use than a stable connection

How much will my FTTN NBN plan cost?

The cost of an FTTN NBN plan can vary depending on a range of factors, with the main one being the speed tier you choose; the higher the maximum speed, the more you’re likely to spend. Additionally, plans may also vary in cost based on contract terms and any additional services or features included. Prices are typically outlined by your chosen provider, so it's worth comparing plans from different providers to help you find one which meets your needs and budget.

What happens to my connection in an NBN outage?

During an NBN outage , your internet connection will be disrupted. The exact duration of the outage and the cause can vary. To address this: Check for outages in your area: use an online outage checker, look up your internet service provider's website and search their social media for outage information and updates. Restart your modem: to rule out the possibility of a modem issue, it’s worth resetting your modem and seeing if this restores your internet. Contact your provider: if the outage persists or if it's a widespread issue, contact your NBN service provider for assistance and updates on when service will be restored. Look for alternative connections: if you have a mobile data plan or a mobile hotspot, you can use your smartphone or mobile device to stay online. Alternatively, you may wish to move to a public Wi-Fi network.