fbpx

Whose Insurance Do I Call When Someone Hits My Car?

Find out what to do if someone hits your car and whose insurance you’ll need to call in Savvy’s guide.

Written by 
Savvy Editorial Team
Savvy's content writing team are professionals with a wide and diverse range of industry experience and topic knowledge. We write across a broad spectrum of finance-related topics to provide our readers with informative resources to help them learn more about a certain area or enable them to decide on which product is best for their needs with careful comparison. Meet the team behind the operation here. Visit our authors page to meet Savvy's expert writing team, committed to delivering informative and engaging content to help you make informed financial decisions.
Our authors
, updated on January 6th, 2025       

Fact checked

At Savvy, we are committed to providing accurate information. Our content undergoes a rigorous process of fact-checking before it is published. Learn more about our editorial policy.

Car Insurance Banner - Two cars on the road after an accident

If someone hits your parked car or crashes into you on the road and they're at fault, the car insurance company you’ll have to contact after a not-at-fault accident will depend on the level of coverage you have in place. If you hold a comprehensive car insurance policy, you can contact your insurer to claim for damage. However, if you have third party fire and theft or third party property damage cover, you may need to submit your claim with the at-fault driver’s insurer, as these policies don’t offer cover for accident damage.

When you contact the insurer, be prepared to provide them with all the relevant details of the accident, including the other driver's information, the time and location of the incident and any photos or documentation you may have. The insurer you’re dealing with will guide you through the next steps and advise you on the necessary documentation required for the claim.

If the other driver is uninsured, most car insurance policies will offer cover for damage caused by an uninsured driver. However, this is often contingent on the driver being identified and having the required information obtained from them, so if you don’t take down their information, you may be left to foot the bill yourself if you have a third party policy.

What steps should I take after someone hits my car?

If someone hits your moving or parked car in an accident, follow these essential steps to ensure your safety and protect your interests after a car accident:

  1. Ensure safety: check for injuries and call emergency services if needed. Move your vehicles to a safe location, if possible, and turn on hazard lights.
  2. Gather information: obtain details from the other driver, including their full name, contact information, address, car registration and insurance details. Also, note down the make and model of their vehicle.
  3. Document the scene: take photos of the accident scene, vehicle damage and any contributing factors like road conditions or traffic signs.
  4. Determine whether there are any witnesses: check if there was anyone around to witness the accident and obtain their contact details.
  5. File a police report: in some cases, such as when damage to your car is significant or if the at-fault driver drove off, you may need to report the accident to the police. If legal action is required, a police report can be crucial.
  6. Contact your insurance company: call your insurance company (if you have comprehensive coverage) or the other driver’s insurer (if you have another form of insurance) as soon as possible to report the accident and start the claims process.

What should I do if someone hits my car and I don’t have insurance?

If you don’t have car insurance but aren’t at fault for the accident, you’re still entitled to cover for the damage caused to your vehicle. In this situation, you should file a claim with the other driver’s insurer.

However, the situation becomes complicated when neither you nor the other driver has car insurance. In this situation, you may have to settle the costs between you. If this isn’t possible, such as if the at-fault driver refuses to pay, you’ll either have to pursue legal action (which in itself can be expensive and time-consuming) or simply pay the costs out of pocket.

Can I still be covered if I'm the at- fault driver in a car accident?

Depending on the type of insurance coverage you currently hold, you may be covered as the at-fault driver. Comprehensive car insurance policies include coverage for damage caused to your vehicle in certain at-fault incidents, such as covered collisions, as well as damage to the other party’s vehicle.

However, if you hold a third party car insurance policy (such as third party fire and theft or third party property damage cover), you can only be covered for damage caused to other vehicles or property, rather than your own.

If you’re the at-fault driver and don’t have any insurance coverage, you’ll have to pay the full expenses out of pocket. On the other hand, if you’re covered but not at fault and the other driver doesn’t have insurance, many companies will offer cover for damage to your vehicle if you’re able to identify the at-fault driver.

What should I do if someone hits my car and I don’t have insurance?

If you find yourself in an accident, it's important to be vigilant to avoid being scammed by the other driver. Unfortunately, there are certain tactics that scammers may employ to take advantage of the situation. Here are some tips to protect yourself:

  • Exaggerated vehicle damage: scammers may attempt to inflate the extent of the vehicle damage to claim a higher insurance payout. To protect yourself, document the accident scene by taking photos or videos that clearly show the damage to both vehicles. If possible, gather witness statements or contact information to support your case. It's also important to report the accident to your insurance provider promptly and provide them with accurate information.
  • Pretending to be injured: some scammers may pretend to be injured to file fraudulent personal injury claims. To avoid falling victim to this scam, be cautious of individuals who immediately claim to be injured without any visible signs or who insist on receiving cash compensation at the scene. Call emergency services to report the accident and wait for the police to arrive. If the other driver claims to be injured, encourage them to seek medical attention and exchange insurance information through proper channels.
  • Deliberate crashes made to look accidental: in some cases, scammers may intentionally cause a crash and make it appear as if it was an accident. They may abruptly brake, swerve into your lane or perform other dangerous manoeuvres. To protect yourself, maintain a safe following distance, be aware of your surroundings and drive defensively. If you suspect that the other driver intentionally caused the accident, gather as much evidence as possible, such as witness statements, photos or dashcam footage. Report the incident to the police and your insurance provider.

Remember, it's crucial to always exchange insurance information with the other driver involved in the accident and report the incident to the police. Notify your insurance provider promptly and provide them with accurate and detailed information about the accident.

Helpful guides on car insurance

Car Insurance Banner - Man sitting at home on his laptop holding his credit card to renew his car insurance.

Car Insurance Renewal

Find out about the process of renewing your car insurance and what to consider in Savvy’s handy guide. Are you...

Car Insurance Banner - Happy young couple driving around in an open-top vehicle.

Any Driver Car Insurance

Find out whether you can take out cover for any driver on your car insurance policy with Savvy. Wondering whether...

Car Insurance Banner - Young couple looking at car insurance documents, including their certificate of currency.

Certificate of Currency

Learn about what a certificate of currency is when it comes to your car insurance policy in Savvy’s guide. Are...

Compare car insurance policies with Compare the Market

Savvy is partnered with Compare the Market to help you compare a range of car insurance policies from a panel of trusted providers.

Disclaimer:

Savvy (ABN 78 660 493 194, ACR 541 339) provides readers with a variety of car insurance policies to compare. Savvy earns a commission from our partnered insurers each time a customer buys a car insurance policy via our website. All purchases are conducted via our partners’ websites. The integrity of our comparison service is unaffected by our partnerships with those businesses and our effort remains to bring further brands that do not already use our comparison service onboard.

Savvy’s comparison service includes selected products from a panel of trusted insurers and does not compare all products in the market. Any advice presented above or on other pages is general in nature and doesn’t consider your personal or business objectives, needs or finances. It’s always important to consider whether advice is suitable for you before purchasing an insurance policy. We always recommend readers to consult the Product Disclosure Statement (PDS) of different policies before purchasing your car insurance.

Car Insurance Banner - Two cars on the road after an accident

We'd love to chat, how can we help?

By clicking "Submit", you agree to be contacted by a Savvy Agency Owner and to receive communications from Savvy which you can unsubscribe from at any time. Read our Privacy Policy.