EnergyAustralia

EnergyAustralia is one of the largest energy providers in Australia. Read all about them and find out how green they are here through Savvy’s energy review.  

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, updated on August 14th, 2023       

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Formerly known as TruEnergy, EnergyAustralia is our nation’s third-largest energy retailer. It generates, distributes and retails electricity and gas across five states of Australia. It’s a wholly-owned subsidiary of the Hong Kong-based China Light and Power Group (CLP Group.)  

Energy Australia owns a number of fossil fuel power stations across Australia including the Mount Piper Power Station, Tallawarra Power Station, Yallourn Power Station and the (now decommissioned) Wallerawang Power Station. It has also invested heavily in renewable energy sources in recent years, with the development of the Cathedral Rocks Wind Farm and Waterloo Wind Farm, both in South Australia. 

The company has committed to reaching net zero greenhouse gas emissions by 2050, and to transitioning away from burning coal by 2040. It is about to open Tallawarra B power station, which is Australia’s first power station to be powered by a blend of gas and 5% green hydrogen with direct emissions offsets.  

EnergyAustralia logo

Which states or territories does EnergyAustralia operate in?

Currently, EnergyAustralia offers electricity, gas and other energy plans in:

  • New South Wales
  • Victoria
  • Queensland (electricity only)
  • South Australia
  • ACT

What is the size of EnergyAustralia in comparison to other energy retailers?

According to the Australian Energy Regulator’s latest report (Q2 2022/2023), EnergyAustralia now has over 1.6 million retail energy customers, and they command about 14.9% of electricity market share, and 18.4% of gas market share.  

Pros and cons of using EnergyAustralia as your energy provider​

  • Multiple gas and electricity plans available to choose from  
  • Option to go carbon neutral at no additional cost 
  • Up to $150 sign-up credit available when you sign up online  
  • Their slick mobile app helps you keep tabs on your energy use 
  • Options to make payments weekly, monthly or fortnightly 
  • Offers live chat service for customer support  
  • Offers plans above the reference price in some states 
  • Credit card fees charged 
  • No energy plans are offered in NT or WA
  • Very poor environmental record (according to Greenpeace) 
  • Australia’s second-largest climate polluter 
  • Has plans to continue burning coal until 2040 

How is EnergyAustralia rated as a green energy provider?

According to Greenpeace’s Green Electricity Guide, EnergyAustralia has a score of 1.35/10, and is ranked No. 30 out of 32 energy retailers, with only Powerdirect and AGL Energy scoring a lower ranking. * 

Their scores for these specific criteria are: 

  • Providing clean, renewable energy: 0%
  • Ending coal use by 2030: 0%
  • Halting fossil fuel expansion: 0%
  • Support for new renewable energy 80%
  • Pollution & environmental harm: 0%
  • Transparency in marketing:  30%

*Information from Greenpeace’s Green Electricity Guide is current as of August 2023, but subject to change.

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More of your questions about EnergyAustralia

Does Energy Australia supply and install solar systems and batteries?

Yes, EnergyAustralia supplies and installs solar systems and connected batteries for $0 upfront cost as part of their Solar Home Bundle Package. However, this offer is only currently available to residents in NSW who are on the Ausgrid network.  

Can I manage my EnergyAustralia account online?

EnergyAustralia provides an easy-to-use online portal and mobile app called ‘My Account.’ By logging in, customers can access their account details, view and pay bills, monitor energy usage, and update personal information at their convenience. 

How does EnergyAustralia’s ‘Regular Pay’ option work?

EnergyAustralia offers its customers the option to pay bills weekly, fortnightly or monthly rather than receiving a larger bill once a quarter. If you wish to set up this payment system, the company will propose an instalment amount based on your payment frequency preference. The amount will be based on the size of your previous electricity or gas bills. You can opt to pay more than the suggested amount, with any credits rolled forward to your next bill.  

Does EnergyAustralia have a customer hardship policy to help people who can’t afford to pay their electricity bills?

Yes. Their hardship policy aims to support customers who are struggling to pay their energy bills by providing them with flexible payment options and tailored assistance. This may include setting up a payment plan, accessing government assistance programs, or providing advice on energy efficiency to reduce bills. Customers who are experiencing financial hardship should contact EnergyAustralia to discuss their situation and explore available support options.  

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Disclaimer:

Savvy is partnered with Econnex Comparison (CIMET Sales Pty Ltd, ABN 72 620 395 726) to provide readers with a variety of energy plans to compare. We do not compare all retailers in the market, or all plans offered by all retailers. Savvy earns a commission from Econnex each time a customer buys an energy plan via our website. We don’t arrange for products to be purchased directly, as all purchases are conducted via Econnex.

Any advice presented above is general in nature and doesn’t consider your personal or business objectives, needs or finances. It’s always important to consider whether advice is suitable for you before purchasing an energy plan. For further information on the variety of energy plans compared by Econnex, or how their business works, you can visit their website.