Powershop

 Read about Powershop to find out where they operate in Australia and the pros and cons of choosing them for your energy needs through Savvy’s review.  

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, updated on October 19th, 2023       

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Powershop is committed to enabling a better energy future for your lifestyle. Part of Shell Energy Australia, they sell energy to homes and small businesses in VIC, NSW, South East QLD and SA. Since 2012, their market-leading app has been powering your energy journey, and now they're charging forward to lead the eMobility movement in your home.

It's important to understand Powershop's offerings before you sign up for a plan for your home or office, which is where Savvy's review comes in handy. Learn about the key pros and cons of choosing them for your energy needs right here with us today.

Powershop logo

Which states or territories does Powershop operate in?

Currently, Powershop offers electricity, gas and other energy plans in:

  • New South Wales
  • Victoria
  • South East Queensland (electricity only)
  • South Australia (electricity only)

What is the size of Powershop in comparison to other energy retailers?

According to the Australian Energy Regulator’s latest report (Q2 2022/2023), Powershop now has over 64,800 retail electricity customers and around 7,900 gas customers. They command 1% of the electricity retail market share, and 0.3% of gas market share. 

Pros and cons of using Powershop as your energy provider​

  • Useful user-friendly mobile app to track your energy usage 
  • Offers free smart meter upgrades to customers
  • Offers the opportunity to pay for your electricity in advance   
  • Powershop offers a dedicated solar plan for its customers in NSW
  • Offers energy plans close to reference price in some states 
  • Energy prices are not among the cheapest in Australia
  • It’s ‘buy power in advance’ Powerpacks can prove to be an expensive option

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More of your questions about Powershop

Does Powershop offer GreenPower Renewable Energy Certificates?

Yes, Powershop offers GreenPower Renewable Energy Certificates to its customers. These certificates allow customers to support additional renewable energy generation beyond what is required by regulations. While GreenPower options contribute to a cleaner energy supply, it's important to note that prices for these certificates may be higher than average on offer in Australia.  

How does Powershop handle customer complaints and inquiries?

According to the Australian Energy Regulator (AER), only 0.3% of Powershop customers made complaints in 2022. The company has a good track record of answering customer service calls, with 57% of calls answered within 30 seconds in 2022.  

Can I rely on Powershop for stable and reliable energy supply?

As an energy retailer with a strong focus on renewable energy sources, Powershop aims to provide stable and reliable energy supply to its customers. Like any energy provider, factors such as weather conditions and grid stability can impact energy availability. However, Powershop's integration with the national energy grid ensures that its customers receive electricity consistently. 

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Disclaimer:

Savvy is partnered with Econnex Comparison (CIMET Sales Pty Ltd, ABN 72 620 395 726) to provide readers with a variety of energy plans to compare. We do not compare all retailers in the market, or all plans offered by all retailers. Savvy earns a commission from Econnex each time a customer buys an energy plan via our website. We don’t arrange for products to be purchased directly, as all purchases are conducted via Econnex.

Any advice presented above is general in nature and doesn’t consider your personal or business objectives, needs or finances. It’s always important to consider whether advice is suitable for you before purchasing an energy plan. For further information on the variety of energy plans compared by Econnex, or how their business works, you can visit their website.