How do I upgrade my FTTC connection to FTTP?

Some Australians may be eligible for a free upgrade from an existing FTTC connection to FTTP through NBN Co. In most cases, you’ll need to upgrade to a higher-speed plan through your provider as part of this process. However, if you aren’t eligible for a free upgrade, you may still be able to do so at a potentially high cost.

What do the lights on my FTTC connection box mean?

Your FTTC Connection Device comes with four lights, each of which can come in different colours. What these lights mean are: LAN: blue or amber light indicates successful connection with the modem or router. DSL: blue light indicates successful connection to the NBN. Connection: blue light indicates successful reverse power to exterior NBN equipment, while red light indicates an issue with this power. Power: blue light indicates the Device is turned on. For each of the above, no light indicates a lack of power or connection.

How much will my FTTC NBN plan cost?

The cost of an FTTC NBN plan can vary depending on a range of factors, with the main one being the speed tier you choose; the higher the maximum speed, the more you’re likely to spend. Additionally, plans may also vary in cost based on contract terms and any additional services or features included. Prices are typically outlined by your chosen provider, so it's worth comparing plans from different providers to help you find one which meets your needs and budget.

What happens to my connection in an NBN outage?

During an NBN outage , your internet connection will be disrupted. The exact duration of the outage and the cause can vary. To address this: Check for outages in your area: use an online outage checker, look up your internet service provider's website and search their social media for outage information and updates. Restart your modem: to rule out the possibility of a modem issue, it’s worth resetting your modem and seeing if this restores your internet. Contact your provider: if the outage persists or if it's a widespread issue, contact your NBN service provider for assistance and updates on when service will be restored. Look for alternative connections: if you have a mobile data plan or a mobile hotspot, you can use your smartphone or mobile device to stay online. Alternatively, you may wish to move to a public Wi-Fi network.